Personal Data

We collect your personal information:

  • · when you visit www.croesus.gr, specifically when you register on our website or fill out our contact form;
  • · when you visit our stores;
  • · when you buy a product made by Croesus or the companies we officially represent either from our physical stores or from our online store;
  • · when you interact with us via email or phone.

The information we collect is:

  • · Contact information (name, postal address, email address and phone number);
  • · Information provided in connection with purchases and transactions (credit card information and information required by anti-money laundering legislation);
  • · Customer service information (such as customer service requests, feedback, complaints, and service history);
  • · Other personal information, such as date of birth, nationality, demographics and experiences with our products or communication preferences, your professional status (professional contact details), your interests (sports, leisure) and lifestyle;
  • · We may also collect other types of information (which may be Personal Data) by automated means or indirectly from you or from third party websites or social networks such as images taken through the video surveillance system in stores, or information and photos shared on social networks as well as interacting with Croesus.

Why we collect your personal data:

We reserve the right to use and share your personal data. We make sure that we process your personal data only with your explicit consent. CROESUS may use the above personal data for the following purposes (we need your consent every time you see this sign*):

  • · To send you personal invitations to CROESUS events, as well as promotional material, news from Croesus, gifts and shopping catalogues based on your personal preferences.
  • · To send you newsletters so that you are the first to know about the new products, events, initiatives and personalized services we provide with high standards.
  • · To process your orders, purchases and deliveries as well as to remind you of products that you have placed in the shopping cart but did not proceed to pay.
  • · To respond to your queries, mail or complaints.
  • · To provide you with our excellent services as well as our after-sales service.
  • · To manage our internal operations, including data analysis, auditing, research, statistical purposes and troubleshooting, as well as to provide information about other products and services we offer similar to those you have already purchased or inquired about. We will send you this information exclusively via email provided you have given us your consent first. Further information is offered below under the heading “Legal basis for processing”.
  • · To create automated messages and profiles to determine what information and advertisements may be of interest to you, e.g. by creating individual or group profiles.
  • · When completing your purchases, you can click in the corresponding box so that we can send you promotional messages, newsletters or updates. After giving your consent, we will use your email address as a way to contact you. We may inform you about the site or about new gifts at any time. We will send you special offers and promotions. If you do not wish to receive offers and promotions by email, please click on the unsubscribe link in any email. You can unsubscribe at any time. We will never give your email address to third parties for promotional actions. We respect your privacy and are committed to protecting it.

How we keep and protect your personal data:

  • · Your privacy, as an individual and as a customer, is important to us. Therefore, we shall not use the information you give us on this site to learn more about you except to help you complete your purchases or to provide you with services such as new notifications or reminders. Any personal information collected by us when you navigate and use the website is recorded electronically and used in accordance with the Personal Data Protection Act.
  • · An authorised employee of the company has access to your personal data.

If you have any questions about our Privacy Policy, if you want us to stop using your information, if you wish to exercise your rights as set out above, or file any complaints, please contact us. You can contact us at: iraklio@croesus.gr or our customer service at +30 2810287924 by phone. This email address is being protected against spambots.

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